System Modernization and Transformation

NC Child Support System (ACTS) Modernization Planning

NewSouth was hired by the North Carolina Department of Health and Human Services Child Support Services Division to assist with development of a plan for modernizing the statewide Child Support Automated Collection and Tracking System (ACTS) and business processes.

The North Carolina Department of Health and Human Services (DHHS) through the Division of Social Services/Child Support Services Section (CSS) distributed more than $650 million to 400,000 North Carolinians. This represents the 15th highest distribution of funds in the Nation which helps North Carolina receive approximately $14 million per year from the Federal OCSE for incentives for outstanding performance among other states.

The Child Support Automated Collection and Tracking System (ACTS) has become an integral part of CSS’ delivery of crucial services for North Carolina families and helps ensure that North Carolina retains its performance among other states in the Nation. Thus, modernizing ACTS is a mission-critical endeavor for DHHS.

To perform the critical analysis and planning for ACTS modernization, NewSouth brought a team with more than 50 years of collective child support experience along with more than twenty years of experience conducting modernization strategic planning for state agencies. The team also included staff offering new approaches and “out-of-the-box” thinking to bringing an informed and fresh perspective to this project. The team used Human Centered Design techniques and tools to help the agency clarify the To-Be vision.

Key project activities and deliverables included the following:

• Identify Stakeholders and create a Stakeholder Analysis to help pave the way for modernization support
• Conduct analysis of Current Systems
• Conduct analysis of Current Business Processes
• Identify New System Requirements
• Conduct To-Be Process Analysis
• Conduct To-Be Systems Analysis
• Conduct Market Analysis
• Conduct System Change Cost Benefit Analysis

North Carolina Administrative Office of the Courts eCourts Modernization 

NewSouth is overseeing the Enterprise Project Management Office for the eCourts Modernization  Program for the North Carolina Administrative Office of the Courts. This is a fundamentally transformative initiative that will replace the majority of the agency’s legacy civil, criminal, and juvenile legacy applications with an integrated solution based on Tyler Technologies criminal justice suite of commercial-off-the-shelf products. NewSouth is providing Program Management, Project Management, organizational assessment, strategic planning, business analysis, quality assurance, and vendor management services. The program includes implementation and integration of an eCitation system, Guide and File system, eWarrants system, and an Integrated Case Management System (ICMS).

North Carolina Department of Public Instruction Educational Systems Modernization/ Transformation (Home Base)

NewSouth provided Program and Project Management services, business analysis, and systems integration services for the NC Department of Public Instruction in the implementation of the Home Base suite of applications. This is arguably the single most aggressive K-12 technology transformation and implementation in the country. The Home Base suite of applications includes the following:

– Student Information System (based on Pearson’s PowerSchool)

– Instructional Improvement System to provide curriculum resources and classroom and benchmark assessment (based Pearson Schoolnet)

– Learning Management System (based on Pearson OpenClass)

– Educator Effectiveness System

  • Educator Evaluation Module
  • Professional Development System Module

– Summative Assessment Delivery System (based on Pearson TestNav and Pearson Access)

NewSouth employees managed vendors and designed and implemented data and systems integration services to ensure that applications shared data both in real time and in batch. NewSouth employees assisted with Data Governance and helped design the SAS data warehouse used to consolidate data from a myriad of disparate systems so that data could be integrated with other applications.